Privacy Policy

Information We Collect

We collect the following categories of information:

• Personal Information: Name, email address, phone number, date of birth, gender, profile pictures, and government-issued ID numbers (such as Aadhaar) for identity verification.
• Health Information: Medical history, symptoms, diagnoses, prescriptions, appointment details, treatment plans, test results, and medical reports.
• Device Information: IP address, device type, device identifiers (including Android Advertising ID and Google Play Services ID), operating system version, browser type and version, mobile network information, and app usage statistics.
• Location Information: Approximate location based on IP address and precise location (with your permission) to help find nearby healthcare providers.
• Payment Information: Transaction history, payment method details, and billing information (but not full credit card numbers or banking details).
• Usage Data: How you interact with our app, including pages visited, features used, time spent, crash reports, and diagnostic data.

How We Collect Information

We collect information through:

• Direct Interactions: Information you provide when creating an account, booking appointments, filling out forms, or communicating with healthcare providers.
• Automated Technologies: Cookies, web beacons, and similar technologies that collect information about how you use our Services.
• Third Parties: Information from healthcare providers, payment processors, and other service providers.
• Mobile Device Access: With your permission, we may access features on your mobile device such as the camera (for profile pictures and medical document uploads), location services (for finding nearby doctors), microphone (for voice-enabled features), calendar (for appointment scheduling), storage (for saving documents), and notifications (for appointment reminders).

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our Services
• To facilitate appointment bookings and medical consultations
• To process payments and transactions
• To communicate with you about our Services
• To improve and personalize your experience
• To send appointment reminders and medication alerts
• To recommend relevant healthcare providers and services
• To ensure the security and integrity of our Services
• To comply with legal obligations and healthcare regulations
• To debug and fix issues in our application
• To analyze usage patterns and improve our Services

Sharing Your Information

We may share your information with:

• Healthcare Providers: Doctors, hospitals, and medical staff involved in your care.
• Service Providers: Companies that help us provide our Services (e.g., payment processors, cloud storage providers, analytics providers).
• Legal Authorities: When required by law or to protect our rights or the safety of users.
• Google and Google Play Services: We use Google Play Services for features such as maps, authentication, and analytics. This may involve sharing device information and usage data with Google as described in Google's Privacy Policy.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Health information is retained in accordance with applicable healthcare regulations and laws, which typically require longer retention periods.

You can request deletion of your account and personal information at any time, subject to legal requirements and legitimate business purposes that may require continued retention of certain information.

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption of sensitive data, secure HTTPS connections, access controls, and regular security assessments. We regularly review our security practices to ensure continued protection of your information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal information
• Correct inaccurate personal information
• Request deletion of your personal information
• Restrict or object to processing of your information
• Data portability (receiving your data in a structured format)
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at contact@daktarbabu.in.

Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately so we can delete the information.

Parents can create accounts to manage healthcare for their children, but these accounts must be controlled by the parent or legal guardian.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information, we take steps to ensure that your information receives an adequate level of protection, including implementing appropriate safeguards such as contractual clauses approved by relevant data protection authorities.

App Permissions

Our Android application may request the following permissions to function properly:

• Camera: To take profile pictures and upload medical documents
• Location: To find nearby healthcare providers
• Storage: To save documents and images related to your healthcare
• Microphone: For voice-enabled features (if applicable)
• Calendar: To add appointment reminders to your calendar
• Internet: To connect to our servers and access online features
• Notifications: To send appointment reminders and important alerts

You can manage these permissions through your device settings at any time. Disabling certain permissions may limit functionality of the app.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about how you interact with our Services. You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our Services.

Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page, updating the "Effective Date" at the top, and, where appropriate, notifying you via email or an in-app notification. You are advised to review this Privacy Policy periodically for any changes.

Healthcare Data Specific Provisions

As a healthcare application, we take special precautions with your health information:

• Medical Ethics: We adhere to established medical ethics guidelines in all our data handling processes.
• Healthcare Provider Access: Only your authorized healthcare providers (doctors and hospitals you've explicitly connected with) can access your health information.
• Research Use: If your anonymized data is ever used for research or analytics, you will be explicitly informed and can opt out.
• Special Protection for Health Data: We employ additional security measures for sensitive health information beyond our standard security practices.
• Accuracy: You can request corrections to your health information at any time.
• Emergency Access: In medical emergencies, healthcare providers may access your critical health information to provide life-saving care.

Compliance with Regulations

We are committed to complying with applicable data protection laws and regulations, including:

• Information Technology Act, 2000 (IT Act)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Information Security in Healthcare Act (DISHA) guidelines (when applicable)
• Google Play Store Developer Policy requirements for Health Apps
• Clinical Establishments (Registration and Regulation) Act, 2010 (as applicable)
• Drugs and Cosmetics Act, 1940 and Rules 1945 (for medicine-related features)